Returns + Exchanges
ORDERS WITHIN THE US:
If you would like to return or exchange your purchase, please CLICK HERE to print return label. Please enter the same email that you used when you placed the order.
- Please follow instructions to select details of your return/exchange.
- Print the USPS label and affix to package and include packing list invoice in box.
All returns must be post-marked within 30 days from the original order was received -- any returns outside of this window will be given store credit. There are no exceptions made with this policy!
UNTUCKit accepts returns of unworn, unwashed, undamaged or defective merchandise within 30 days of the delivery date. Returned items that have been worn, washed, dry-cleaned or returned in unsuitable conditions will be returned to the original shipping address. Refunds will be honored with original receipt and applied to original form of payment. *Items marked as FINAL SALE cannot be exchanged or returned for a store credit. No refunds will be issued on final sale items.
We’re happy to accept exchanges within 30 days of the delivery date. After you complete your exchange, you’ll receive an E-CREDit (a voucher that equals the total amount paid for the item you are exchanging.) You can then easily repurchase your new item using the E-CREDit code provided.
Store credit is issued from our customer service team in the form of a credit code which can be applied at the checkout page. If you have any questions please reach out to email@example.com
Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
At this time, we are unable to provide pre-paid shipping labels for international orders. Therefore, international customers will be responsible for the cost of the return shipping. If you have any questions, please contact us at firstname.lastname@example.org or call 888-992-3102.
Please follow the instructions below:
- Pack all your items along with their corresponding packing invoices. If you can’t find your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your UNTUCKit.com account.
*For the package's value, use the price paid for the item(s) you're returning, as noted on the order invoice.
- Ship to below address using your carrier of choice.
Shepherdsville, KY 40165
*If sending internationally, shipping may take a few days longer to arrive to the warehouse. This may delay the processing of your return. Please allow up to 4 weeks from the time you ship your return to see your refund posted back to the original form of payment.