Returns + Exchanges
ORDERS WITHIN THE US:
If you would like to return your purchase, please CLICK HERE to begin the process. Enter the same email that you used when you placed the order, and click "start a return".
Once completed, you have three options to send back your return.
1. Return by mail
Print the UPS label and affix to package. Include return slip in box.
All returns must be post-marked within 30 days from the original order was received -- any returns outside of this window will be given store credit.
2. Return in-person and receive your refund quicker
We've Partnered with Happy Returns!
- Bring the item(s) you wish to return along with your return slip to a Happy Returns location near you
- A Happy Returns representative will take care of everything from there
- Your return will begin to process immediately and you should see you refund within 3-5 business days
3. Return to store
Please note: Items marked as "Final Sale" cannot be returned.
If you would like to exchange your purchase, please CLICK HERE to begin the process. Enter the same email that you used when you placed the original order, and click "start a return".
You may easily exchange for a same style, different size or use an UNTUCKit E-CREDit to exchange for something completely different.
The item being exchanged may be sent back using the UPS label provided or dropped off at a Happy Returns location near you.
*All exchanges are shipped via UPS Ground from Kentucky.
For exchange orders that need to be received by a faster, expedited option, please process your return as a return for refund, and place the exchange order via a credit card purchase on our website including an expedited shipping option. This order will be considered a new order. $25 for overnight shipping & 2-day shipping for $20.
Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
At this time, we are unable to provide pre-paid shipping labels for international orders. Therefore, international customers will be responsible for the cost of the return shipping. If you have any questions, please contact us at firstname.lastname@example.org or call 888-992-3102.
Please follow the instructions below:
- Pack all your items along with their corresponding packing invoices. If you can’t find your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your UNTUCKit.com account.
*For the package's value, use the price paid for the item(s) you're returning, as noted on the order invoice.
- Ship to below address using your carrier of choice.
Shepherdsville, KY 40165
*If sending internationally, shipping may take a few days longer to arrive to the warehouse. This may delay the processing of your return. Please allow up to 4 weeks from the time you ship your return to see your refund posted back to the original form of payment.